All Web Hosting plans include a 30 day money back guarantee. If our system does not perform as described on our web site and you wish to cancel service, you will be entitled to receive a full refund (minus domain name, setup fees and overage charges). Please review our site carefully, e-mail or call us with any questions and utilize our FREE TRIAL program to ensure that our service will meet your needs. No refunds are available after 30 days. Any request for cancellation must be received via the web form, regular mail or fax and you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted. Accounts that are cancelled by our company for violating any of our Terms and Conditions and Acceptable Use Policy will not be eligible for the 30-day money back guarantee. Please allow 2 weeks for refunds to be processed.